For In-Stock Items:

We are proud to offer an unprecedented 365 day return policy. It works like this: If you are not 100% satisfied with your purchase, we will be happy to accept your return up to 365 days after the purchase date.

The item(s) must be in new condition, including original packaging, parts and paperwork. Orders returned in new, ready-to-sell condition will receive a prompt refund, minus a 15% restocking fee. This refund will not include any shipping amounts originally charged on your order (when applicable). Auto Upgrade Direct does not cover return shipping charges for returns such as these. In cases of a manufacturing defect or incorrect item being sent, you will receive a full refund or exchange. Return shipping will be paid to return the item(s) to our warehouse in cases such as these.

To return an item, you will need a Return Authorization Number (RA#). All returns require an RA number in order for us to accept shipment of your item(s). To get an RA number, please email us at returns@autoupgradedirect.com with your Order Number and reason for the return. We'll call you or email you within 24 hours (allow additional time for weekends and holidays) with an RA number and any further instructions for the return of your item(s).

Shipments without a valid RA number clearly posted on the outside of the box will incur a 15% restocking fee. Auto Upgrade Direct is not responsible for items returned without traceable markings (customer's name, address and RA number) on or in the box.


For Custom Made-to-Order & Special Order Items:

Items marked "Custom made-to-order" and "Special Order" are made-to-order specifically for you, they are not returnable except in cases where there is a manufacturing defect or incorrect item being sent. Custom made-to-order items include, but are not limited to: Custom floor mats, custom seat covers and custom car covers. For further clarification if an item you are interested in is returnable, please contact us at returns@autoupgradedirect.com.